“The pandemic and the ensuing war in Ukraine have brought unusual growth and challenges,” Jassy said. “Today, as we no longer chase physical or staff capacity, our teams are fully focused on improving productivity and cost-effectiveness throughout our fulfillment network. We know how to do this and we have done it again. This may take some time, especially as we work through ongoing inflationary pressures and supply chain pressures, but we are seeing encouraging progress in a number of customer experience dimensions, including delivery speed performance, as we now approach levels we have not seen in months. immediately preceded a pandemic in early 2020. “
